Platform Change Management Analyst

Dexian Overview:

Dexian is a global consultancy of American origin focused on talent to complement our clients’ information technology teams. We are present in 10 countries, with 45 offices around the world. For more than 25 years, Dexian has served global industries and clients, in diverse areas, with the mission of attracting and retaining the greatest talent in the world.

Today we are proudly recognized as one of the largest staffing augmentation companies in the United States by Staffing Industry Analysts (SIA). We are also a Minority Owner Company and are proud to have been born into diversity.

In Brazil, we arrived in 2007 and, since then, we have gained more than 50 clients from different sectors of the economy.

What to expect from your day to day work:

• Large Scale IT infrastructure rollouts of systems of technologies across multiple sites/locations/countries.
• Assist users with IT ticketing system questions and issues related to Change Mgmt.
• Identify and report issues and enhancement requests for IT ticketing system modules that Change Mgmt. Team is responsible for.
• Provide support on changes to the technical teams, system owners and stakeholders.
• Harmonize logistics changes for SAP landscape systems along with other components (Network, OS, Database and etc)
• Provide governance metrics and reports for different audiences.
• Analyze and approve changes accordingly to the best practices, processes and criteria’s.
• Ensure that change/communication coming from the Infrastructure Services technology towers to the end users is fit for purpose, has the appropriate approvals and is readily legible by end users.
• Provide continuous improvement suggestions for operations and support of the areas mentioned above.

What you need to have:

• ITIL (IT Infrastructure Library) and ITSM (IT Service Management) knowledge – ITIL certification (Desirable).
• knowledge of infrastructure services and relevant customer technologies, preferably with large, complex enterprise-level programs.
• Must possess good analytical skills to troubleshoot and resolve process, ticketing system, and interpersonal issues.
• Must be proactive in managing workload and communicate up when time is available to work on additional tasks.
• Strong interpersonal skills – ability to influence outcomes through persuasion, building consensus and negotiating solutions.
• Ability to operate as part of a global team.
• Ability to multi-task and manage workload under time pressure and changing priorities.
• Have worked with Agile methodology.
• BSc in Computer Science, Engineering or a related field.