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FOODS.
Operation:
Support for the company’s sales promoters when using smartphones and the visitor app.
Indicators and SLA:
- Resolution 1st level: >= 90%.
- Abandonment %: <= 5%.
- Average Waiting Time: 80% in up to 30 seconds.
- Average Service Time: <= 8 minutes.
Users served: 1,400
Average calls/month: 400
Benefits for the customer:
- Call center as a single point of contact for sales promoters;
- Dedicated URA with the possibility of auditing calls;
- KPIs and SLAs monitored and presented to the client monthly;
- Action plans and mitigation of identified problems.
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