{"id":2457,"date":"2023-11-01T17:11:59","date_gmt":"2023-11-01T17:11:59","guid":{"rendered":"https:\/\/dexian-brasil.website-in-dev.co.uk\/?p=2457"},"modified":"2024-07-31T03:28:49","modified_gmt":"2024-07-31T03:28:49","slug":"user-support","status":"publish","type":"post","link":"https:\/\/brasil.dexian.com\/en\/case-study\/user-support\/","title":{"rendered":"User Support"},"content":{"rendered":"<p>FOODS.<\/p>\n<h2>Operation:<\/h2>\n<div class=\"elementor-element elementor-element-d3bd1eb elementor-widget elementor-widget-text-editor\" data-id=\"d3bd1eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"elementor-element elementor-element-d3bd1eb elementor-widget elementor-widget-text-editor\" data-id=\"d3bd1eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"elementor-element elementor-element-60a012c elementor-widget elementor-widget-text-editor\" data-id=\"60a012c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"elementor-element elementor-element-9344e3b elementor-widget elementor-widget-text-editor\" data-id=\"9344e3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Support for the company&#8217;s sales promoters when using smartphones and the visitor app.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>Indicators and SLA:<\/h2>\n<ul>\n<li>Resolution 1st level: &gt;= 90%.<\/li>\n<li>Abandonment %: &lt;= 5%.<\/li>\n<li>Average Waiting Time: 80% in up to 30 seconds.<\/li>\n<li>Average Service Time: &lt;= 8 minutes.<\/li>\n<\/ul>\n<div class=\"elementor-element elementor-element-d3bd1eb elementor-widget elementor-widget-text-editor\" data-id=\"d3bd1eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"elementor-element elementor-element-d3bd1eb elementor-widget elementor-widget-text-editor\" data-id=\"d3bd1eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"elementor-element elementor-element-60a012c elementor-widget elementor-widget-text-editor\" data-id=\"60a012c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"elementor-element elementor-element-9344e3b elementor-widget elementor-widget-text-editor\" data-id=\"9344e3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong>Users served<\/strong>: 1,400<\/p>\n<p><strong>Average calls\/month<\/strong>: 400<\/p>\n<h3>Benefits for the customer:<\/h3>\n<ul>\n<li>Call center as a single point of contact for sales promoters;<\/li>\n<li>Dedicated URA with the possibility of auditing calls;<\/li>\n<li>KPIs and SLAs monitored and presented to the client monthly;<\/li>\n<li>Action plans and mitigation of identified problems.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>FOODS. Operation: Support for the company&#8217;s sales promoters when using smartphones and the visitor app. Indicators and SLA: Resolution &#8230;<\/p>\n","protected":false},"author":27,"featured_media":8483,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-2457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>User Support - Dexian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brasil.dexian.com\/en\/case-study\/user-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Support - Dexian\" \/>\n<meta property=\"og:description\" content=\"FOODS. 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